Support Guide 🎵

How to Load Your Custom Song Onto Your Wood USB Drive

We want to make sure playing your heartfelt custom song is as seamless and special as the memory itself! Your new high-speed 16GB wood USB drive is completely ready to receive your MP3 audio file. Just follow these quick, simple steps on your computer:

Step 1: Plug in Your USB Drive

Insert your wood USB drive into an available USB port on your computer (Mac or Windows).

Step 2: Locate Your MP3 Song File

Find the MP3 audio file of your custom song where it is saved on your computer (usually in your Downloads folder or saved directly from the email we sent you).

Step 3: Copy Your Song

• On Windows: Right-click your song file and select Copy.
• On Mac: Right-click (or two-finger tap) your song file and select Copy.

Step 4: Save It to Your USB

1. Open your computer's file explorer (This PC / File Explorer on Windows, or Finder on Mac).
2. Click on your USB drive in the sidebar (it may be named NO NAME, USB DRIVE, or similar).
3. Right-click anywhere in the empty space inside the USB drive folder and select Paste.

✨ You’re All Set! Your song is now safely loaded onto your USB drive and ready to be plugged into any speaker, computer, or digital frame for an unforgettable unboxing and listening experience. 💖

Need a Little Help?

Run into a snag or have a question? Our friendly support team is always here for you!

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